Solent University recognises the importance of protecting your personal data. The pages within this section outline how we use and safeguard your data.
Website privacy policy
Solent University's website does not capture or store personal information, except where you voluntarily choose to provide your personal details (for example on one of our forms).
Where you provide Solent University with your personal details via the Internet, we will not pass this information to any other organisations or individuals without your consent.
Our web server automatically collects standard information, including your IP address, browser type, operating system and access times.
For information on cookies and how we use them, please visit our cookies page.
This privacy policy only governs Solent University's website at solent.ac.uk. Other websites that are linked to these pages are not covered by this policy.
This website uses Google Analytics, a web analytics service provided by Google, Inc. ('Google'). Google Analytics uses 'cookies', which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.
Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.
Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. Any personal data collected through this website, on forms for example, will only be used for the purpose stated on the relevant page.
Microsoft Clarity
We use Microsoft Clarity to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimisation and advertising purposes. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
Mediahawk
We monitor activity throughout our website using a third-party provider (Mediahawk) to improve our Digital Marketing using a Cookie (See Cookie Policy). We track which sources are effective at helping visitors find our website and make calls to us. We use IP addresses, geo-location data, caller telephone number, and voice recordings.
Mediahawk processes the following four pieces of data that are defined as “Personal”:
- CLI – Caller Line Identity: This is the callers telephone number.
- IP Address: This is captured whilst using the Vision product.
- CLI Data Mapping: Using the presented CLI (landline only), Mediahawk can attribute the call to the following information using the callers telephone number.
In the example below, we have used 01908 000000.
- Region: Area of the UK that the call originated. 01908 000000 = South East.
- ITV Region: The Television region. 01908 000000 = Anglia.
- County: The County the call originated. 01908 000000 = Buckinghamshire.
- Postcode: The 1st part of the postcode using the full number = MK5 for example.
- Town: The Town the call originated from = Milton Keynes.
- Exchange: The telephone exchange the call originated from = Milton Keynes. For mobiles, we can provide the mobile exchange (e.g. Vodafone).
Data Protection
The University, as a registered Data Controller, has an obligation to comply with the General Data Protection Regulation and other data protection law and our approach to data collection and processing is set out in our privacy notices.
We use live chat software on our website, this is provided by Click4Assistance, a 3rd party UK based Software Company. Information regarding how the data is processed and stored can be viewed here.
Privacy notices
We have privacy notices that help you to understand how we gather, store and use your data, based on your interactions with the Solent University:
Prospective students and applicants privacy notice
Privacy notice for schools and college contacts
Access and widening participation privacy notice
Student surveys privacy notice
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Last updated: 19 July 2023
