Skip to main content
Southampton Solent University logo
Southampton Solent University logo

Peter Baker

Peter works as a Technical Support Engineer at Colva Tech, part of a team that provides Technical and IT Support to local business.

Job title:Technical Support Engineer

Employer:Colva Tech

Studied:BSc (Hons) Computer Networks Engineering

Tell us about your current role?

I’m currently working as a Technical Support Engineer at Colva Tech. I am part of a team that provides Technical and IT Support to local business. This can range from password resets to implementing network and server infrastructures.

What do you enjoy most about your role?

I enjoy learning and testing new technologies and the variation of tickets raised. Each day can be different, every customer can have unique issues and I like customer interaction, engaging with them, learning what they do. I get satisfaction in completing a project or troubleshooting.

What are the biggest challenges?

The biggest challenges I would say is staying up to date with the latest technologies, but this would also be something I enjoy. Another I would say is, having to think on the spot, sometimes we are faced with complex queries or issues that we may not have the answer to.

How do you feel your studies at Solent helped prepare you for your career?

My studies helped as it covered a lot of the day-to-day jobs such as server management (AD, DHCP, DNS, IIS). It also would cover a lot of Networking principles Particularly with Cisco (CCNA, CCNP) as this was my focus for the MSc course which I studied at Solent after my degree.

What advice would you give to those wanting to follow in your footsteps?

Stick to it, keep up to date with new technologies. Also look at industry certifications online, some companies may require specific ones other may even provide them. Quite often the training is free but companies will often fund the exams. Be a team player, put yourself out there.

What's next for your career?

I’m currently undergoing my Acronis Certifications. The plan is to become a certified partner. As with my career progression, next step is building my knowledge. Learning from the Senior techs, and one day, leading my own team, or even a company.

Peter Baker

My studies helped as it covered a lot of the day-to-day jobs such as server management, which helped me to get a good understanding of the principles and how to implement.

Share Peter's story



    Course studied

  • BSc (Hons) Computer Networks Engineering

    Well-qualified network engineers are in high demand and this degree is delivered in partnership with Cisco Networking Academy providing essential skills for the computing industry.

  • Related courses

  • HNC Network Engineer

    Computer networks are an integral part of almost every organisation and business, this course helps prepare you with the skills and know-how to work in this fast-moving industry.

  • BSc (Hons) Computer Science

    Find your specialism on this BCS-accredited degree. Gain problem-solving skills, create innovative technologies and prepare for a career in many industries, including cybersecurity and data analysis.

  • BSc (Hons) Computer Games Programming and Design

    Bring your games ideas to life with this industry focused degree, allowing you to specialise in design, development or programming, and get practical studio-style experience on real games projects.


More stories from computing

  • Computing

    Georgios Kleitou

    5 min read
  • Computing

    Tony Livins

    5 min read
  • Computing

    Ryan Gaudion

    Software Developer

    Lockheed Martin

    5 min read