Student Hub transcript

00:00

Welcome to the student Hub. We are your first point of contact for any queries relating to your course or any personal matters which may be affecting your studies. We are here to support you throughout your journey as a student and if we cannot solve your query directly, we can put you in touch with the team who can. You can find us in the student Village at the back of the Spark. We have consultation rooms for more private conversations and phone booths which you can use to directly contact other teams around the University.

Shots of the Spark atrium, leading to where the Student Hub is located in the building. Shots of inside the Student Hub room.

00:27

You may have something simple like an issue with your campus card or something more complex - our friendly and experienced advisors are here to help. To complement our face-to-face services, we have various self-service functions on the student support app, which you can download or access through the portal, including ordering a new campus card requesting a student's status letter and booking appointments with our support services.

Shots of a member of the Student Hub team talking with a student and working at their computer.

00:52

All students also have access to the Student Assistance Programme provided by Health Assured. This support is available 24/7 via the app or a phone line.

Shot of the student assistance programme leaflet showing the phone number for the 24-hour helpline: 0800 028 3766, and the website: healthassuredeap.co.uk

00:59

We have several specialist services located within the Student Hub. Access Solent disability service - this team aims to remove barriers and provide inclusive support advice and on-campus facilities. Student funding advisers can assist you with all matters relating to student finance, as well as offering several non-repayable University grants. The Therapy and Mental Health Team offer students emotional support, including talking therapies and mental health advice. The spirituality and reflection service is staffed by faith advisers who can support students of all faiths none, as well as on-campus faith and prayer facilities. We also offer specialist support and advice around safeguarding matters, sexual assaults, support for LGBTQ+ students, and we are also a hate crime reporting centre. There are various ways to access our services. The Hub is open Monday to Friday, or you can call us or arrange an appointment online. You can also follow us on Instagram for all the up-to-date news. We wish you an enjoyable student journey and we're here if you need us.

Shots of the various rooms inside the student hub, including the sensory room and multi-faith room. Shots of the team at their desks in the room.

02:07

Solent's brand graphic. A red wave made of multiple thin strips appears from left of screen, rippling across left to right, before curving back across the camera and filling the screen with red. The red shrinks down to the Solent logo in centre screen: a red circle with white text reading Solent University, Southampton.